Privacy Policy

Polytensor, LLC (“Polytensor,” “we,” “our,” or “us”) operates the website polytensorlabs.com and our products, including Chillfolio. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

We take your privacy seriously. We collect only what we need, we don't sell your data, and we don't use it to manipulate you.

1. Information we collect

• Account information: When you create an account with one of our products, we collect your email address and any profile information you provide.
• Usage data: We collect anonymized, aggregated data about how you use our services to improve the product experience. This does not include personally identifiable information.
• Device and log data: We may collect information about your device, browser type, IP address (anonymized), and pages visited for security and performance monitoring.
• Communications: If you contact us directly, we retain the contents of your message to respond and improve our support.

2. How we use your information

• To provide and maintain our services
• To send you important service-related communications
• To improve product features and user experience
• To detect and prevent fraud or abuse
• To comply with legal obligations
• We do not use your data for advertising. We do not sell your data to third parties.

3. Data sharing

• We do not sell, trade, or rent your personal information to any third party.
• We may share data with trusted service providers who assist us in operating our services (such as hosting providers), under strict confidentiality agreements.
• We may disclose data if required by law or to protect the rights and safety of our users.

4. Data retention

• We retain your data for as long as your account is active or as needed to provide our services.
• You may request deletion of your account and associated data at any time by contacting us at privacy@polytensorlabs.com.
• We will honor deletion requests within 30 days, subject to legal retention requirements.

5. Security

• We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest.
• No system is completely secure. If you discover a vulnerability, please contact us at security@polytensorlabs.com.

6. Cookies

• We use minimal, functional cookies required to operate our services (such as authentication tokens).
• We do not use advertising cookies or third-party tracking cookies.
• You may disable cookies in your browser settings, though some product features may not function correctly without them.

7. Children's privacy

• Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
• If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to this policy

• We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.
• Your continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact us

• For questions about this Privacy Policy or your data, contact us at:
• Polytensor, LLC privacy@polytensorlabs.com